Email-to-ticket
Support emails automatically converted into tickets.
Step 01
Understand
Review your current processes, data, and pain points.
ERP Solutions · Helpdesk
Resolve Customer Issues Faster With Organized Support.
Support requests scattered across email, phone, and chat are easy to miss. We set up a helpdesk that turns every request into a tracked ticket with clear ownership and response targets.
Helpdesk
What our Helpdesk solution covers
Assignment rules
Tickets routed to the right team or agent automatically.
Service level agreements
Response and resolution targets with priority-based tracking.
Canned responses
Saved replies for common questions to speed up responses.
Customer portal
Customers can raise and track their tickets online.
Knowledge base
Help articles that let customers find answers themselves.
Customer context
Ticket history linked to customer records and orders in ERPNext.
Support reports
Volume, response time, and resolution reports by team and agent.
What it can do for your business
- No lost or forgotten support requests
- Consistent response times
- Support linked to customer and order history
- Insight into common issues and team workload
Built on Frappe Helpdesk
We implement support workflows using Frappe Helpdesk, an open-source ticketing application that works with ERPNext, or ERPNext’s built-in support features, depending on your needs.
Discuss your requirementsOur Approach
How we implement Helpdesk
Step 02
Configure
Set up masters, rules, permissions, and workflows to match your processes.
Step 03
Migrate
Clean and import existing records and opening balances.
Step 04
Extend
Add reports, customizations, and integrations where standard features are not enough.
Step 05
Train & support
Train each role, assist with go-live, and provide agreed support.
FAQ
Helpdesk: common questions
Can customers raise tickets by email?
Yes. A support email account can be connected so incoming emails create tickets automatically.
Can we track warranty or service contracts?
Yes. Warranty claims and maintenance schedules can be linked to customers, items, and serial numbers.
Ready to Discuss Helpdesk?
Tell us how your business works today and what you want to improve. We’ll recommend a practical setup.